Reconnection Policy

If you are shut off for non-payment, Water and Natural Gas services will be reconnected only during the times listed and you must be present for the services to be turned on. Per Ordinance 22-05, Reconnection of Services and Non-Payment Fees Services will be reinstated only during times listed below:

  • Monday through Friday: 8 am to 4:30 pm at $50 Fee
  • Monday through Friday: 4:30 to 7 pm at $100 Fee
  • Saturday and Sunday (including holidays): 8 am to 4:30 pm at $150 Fee

If reconnect is after regular business hours you must show proof of payment on Xpress Bill Pay.

If payment is made online on the cutoff day or after services have been disconnected for non-payment you must notify the Business Office about the payment; failure to do so could extend the cutoff period. The business office can be reached at 615-325-6776, ext. 555.