Create a Website Account - Manage notification subscriptions, save form progress and more.
When it comes to the safety of you or anyone else near a gas main leak, it is important to know the procedures you should take when someone has damaged a gas line or when you suspect a gas leak. If you or anyone else accidentally damages or suspects a gas leak on a City of Portland Natural Gas System, follow the procedures below:
Show All Answers
In its pure form, natural gas is odorless. We add a harmless odorizing agent that produces a distinctive, strong smell that reminds some of sulfur or rotten eggs. This makes it possible for you to detect even a small leak.
Use caution! A natural gas leak can cause an explosion if ignited by a spark. If you smell gas in your home, leave your house immediately and call our emergency service number (615-388-0997, City of Portland Natural Gas On-Call Phone Number), or 615-451-3838 or 911 from another location such as a neighbor's house.
For your own safety, remember these rules in the event you smell gas:
Once you are safely away from the building, call the City of Portland Gas Department or emergency services immediately:
If you hit or contact a gas line in any way, inform the City of Portland immediately at 615-325-6776 or 615-388-0997 (gas on-call phone). A gouge, scrape, scratch, dent or crease to a pipe or its coating may cause a future safety problem. It is imperative that City of Portland gas crew inspects and repairs any damage to our pipeline, no matter how minor it may seem.