Pay Your Utility Bill Online!
The Easiest Way to Pay Your Bill +
Our new online bill payment saves you time and it gives you more options in how you pay your bill. If you have an Internet connection and an e-mail address, you can now pay your bill online. It’s fast, it’s easy, and you no longer have to write a check each month or drive to City Hall to make a payment.
How it Works
We have teamed up with Xpress Bill Pay, the premier provider for online bill payment systems, to bring the customers of the City of Portland a new and powerful way to pay your bill.
When you sign up for online bill payment you create a unique password that you use to access your personal account at XpressBillPay.com. Every month we’ll send you a reminder e-mail to let you know when your bill is online.
Then, just log in through your web browser and view your bill, which will look like the paper statement you are familiar with. Select a payment type — credit card, or debit card — enter the information, and you’re done!
It’s that easy, and it only takes you a few minutes each month.
How to Sign Up
1) Go to the City of Portland’s Xpress Bill Pay webpage by clicking here.
2) Click on “New Users.” If you’ve already signed up with Xpress Bill Pay, you can log by click "Existing Xpress Bill Pay Users".
3) Follow the instructions on the screen. You will need a valid e-mail address to create an account.
4) Go back to our Xpress Bill Pay webpage by clicking here, and log in using your e-mail address and password you created. The “Add e-Bills” page appears. Follow the instructions on the screens to add the City Of Portland to your Xpress Bill Pay account.
Once you’ve created an account, you’ll be able to go online at any time to view and pay your bills.
Q&A About Online Bill Payment
Q: Does it cost anything to sign up for online bill payment?
A: No. It’s free to sign up for online bill payment and to use the service.
Q: What is Xpress Bill Pay?
A: Xpress Bill Pay is the company we have teamed up with to handle our online bill payment. You access your account from their website, XpressBillPay.com.
Q: What payment choices do I have?
A: You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account.
Q: What will my bill look like online?
A: We try to match the look of your paper statement as much as possible, so you’ll find it easy to read your bill onscreen.
Q: What other information is available?
A: You can view up to a year’s history of your account online, so you can compare your current bill to a year ago.
Q: Do I need to pay my bills from my computer?
A: Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due.
Q: How do I know the payment went through?
A: After you complete the transaction, you can receive an e-mail receipt to confirm that your payment went through.
Q: Is my information safe?
A: Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or e-mail address will not be sold or rented to third parties for marketing purposes without your permission.